Return & Refund Policy
We offer a 15-day aftersales services counting from the day you receive the parcel. During this period, if you encounter any problem, please feel free to contact us. Beyond that, we also look forward to your hearings about your concern.
In the following cases, please contact us by sending photos or pictures describing parcel’s or product’s situation. Once confirmed, we will take full responsibility.
Product damage/ Wrong product/Partial product sent
1.1 If your parcel arrives damaged or wrong products are sent, please contact us promptly within 7 business days. Once confirmed, a new parcel reshipment will be arranged as soon as possible and at NO COST to you.
1.2 If you receive a partial quantity/kind of products, please contact us promptly, we will have an investigation at our warehouse. Once confirmed, we will resend the missing products and reshipment cost will be in our charge.
Normally you will be able to follow the shipping tracking right after the parcel is shipped from our warehouse. If the tracking doesn’t update for 3 days, please contact us, we will interrupt to see what happened. If the parcel is occasionally lost, we will arrange a new parcel reshipment at no cost to you.
Non-refundable cases
Failed delivery due to an address error
The parcel arrived at the local post office and is not pick up within the specified time, you are subject to 15 euros for the reshipment fee.
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