FAQ

How to ask a quote

Kindly write to service@jy-pasteurbiochip.com with following information :

1.The payer’s information including Laboratory’s/ Institute’s Name and address
2.The receiver’s information
3.Product’s SKU and quantity

we will respond to you in 24 hours with a completed quote attached.

Will I be charged for shipping cost?

Thanks to our comprehensive logistic network formed in over a decade, we guarantee a fast and transparent shipping tracking at no charge on your part !

Far beyond that, we also promise a
secure and eco-friendly packaging, with aim to ensure that the parcel will arrive in an intact condition on your hand.

For each purchasing over 100USD,we will provide a free shipping service.

Do I have to pay VAT ?

In accordance with EU regulations, we adopt a VAT e-commerce system for EU clients. In this case, you will not be charged by VAT twice again. Non-EU countries are not concerned by this tax. For more information, please contact us.

What are rules for returning the product?

Our value is to ensure that you have a very pleasant shipping experience in our shop. Since the process for returning products is complex and time-consuming, we appreciate that you contact us with your concern promptly; we will handle returns on a case‑by‑case basis.

What are rules for refunding ?

We are here to guarantee that you experience a sooth and effective purchasing in our shop ! After communication case by case, a refund will be in arrange in 10-15 business days back to the payer‘s account.

For more details, please check our Return & Refund Policy page.

Other aftersales services ?

Please follow our Return & Refund Policy Page

Everything you need, just shop here

We have 10 years of experience cooperating with frontline experimenters, specializing in biomedical and organ-on-a-chip experimental accessories manufacturing and trade.

We mainly deal with different kinds of connectors, tubings and valves. They are composed to ensure a leak-proof fluid setting in a biochip experiment. Email us more details about your requirements !

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